I’m not very fond of AT & T. In fact, I rather despise them. No offense to the people that work there, although I haven’t had very good luck with them, either.
Every single service I’ve ever had with them has been different degrees of crapola.
Our Uverse bundle package? Sucks.
The internet, cable and phone deal. Blows.
Our cell phone coverage? Sucks.
My old AT & T credit card? Sucks.
Anything with those three letters attached? Sucks.
Honestly, we’ve had nothing but problems with AT & T.
In August, we had Uverse installed. People everywhere bragged about their Uverse and we couldn’t wait for it to reach our part of the subdivision so we could jump on the Uverse Lemming bandwagon.
We had tried so many different services. Comcast, BrightHouse, Dish Network. We were never satisfied. Satellite went out at inopportune times. Slow high speed connections.
Nothing ever lived up to the hype.
So it was settled, we were trying Uverse. Despite the fact that we were not in love with our AT & T cell phone coverage, which we HAVE to have because we have iPhones.
Anyways…
We should have known. What’s that expression…forewarned is forearmed? Yeah…anyways…
The lady who initially installed our Uverse bundle was atrocious. No, really. She was a comedy of errors that went on for hours.
Then the next guy, who was sent out to try to “fix” her mistakes, was hellacious. But nice looking.
And so on.
And so on.
And so on.
Until we are left with wires everywhere and intermittent internet connection. At least, at this very moment, our phones and cable are OK.
But I need my internet or I may die. For real, people. This is definitely a matter of life or death.
This intermittent thing keeps causing my heart to stop and I need to constantly be resuscitated. Er, I mean, we need to constantly reboot the system.
So today, I’m sitting home waiting for our scheduled appointment to have AT & T come and hook up cable in my daughters room. Don’t ask, I don’t believe in televisions in bedrooms (except for mine) but somehow my daughter grabbed all the Best Buy gift cards she received for her Bat Mitzvah and she grabbed her “other” dad (step father who she has so completely wrapped) and he took her to buy a very lovely flat screened t.v.
For her bedroom.
Where there was no cable.
Did I mention that I don’t believe in tv’s in kids rooms?
And, my husband made a little appointment for a Monday. Which required me to sit home on my ass all morning to wait until the service dude arrived.
Between the hours of 9-11, we were told.
After eating a half box of Product 19 dry and countless bite sized Halloween treats later…
The dude shows up. 12:30. He had JUST gotten the call to come to our house.
Great. I love sitting home binge eating and bored, especially when I need to go get groceries and something pretty to wear for no particular reason.
Thankfully and so NOT surprising, the work order was wrong.
Seems that my husband wanted ALL the bedrooms hooked up for internet because all children should have a television in their rooms, even flunkees and a 6 year old.
But, they only had it written to install for one room.
So, I won’t complain about that piece of fuckedupedness except, they better not charge us next time. Because…there will be a next time.
Because my husband still wants the other rooms hooked up with the fabulous Uverse.
I refuse to ever sit home again for AT & T or anything else, for that matter.
Ever.
Even if it comes with offers of oral sex or an iPad.
I will stay home for a special delivery though. Perhaps new carpet or a brand new formal dining room set. Which, by the way, what is with everyone on Craigslist spelling dining room DINNING room? And who says our educational system is failing the citizens? Ha.
The next time AT & T has to come out, it better be during one of my husbands lovely poker playing, UFC viewing games. He’s already sitting here doing nothing, let him wait for it.
And then, when the service dude is done with screwing up our bundle pack even more, he can sit in on the poker game with the neanderthals and hope that he re-installed the cable correctly. Otherwise they’ll find him in the backyard with the yet-to-be buried cable wires.
Too bad, so sad. Cable hookup is actually a whole lot more secure: I have been so happy with mine. Good luck, sounds like you will need it.
I am totally with you on the AT&T suckage. I’ve had issues like you wouldn’t believe. Let me tell you – NEVER move once it’s all hooked up and working because it will never again work. AND they just might change your password.
At one point I ended up digging up a regional VP’s name and address and sent a 5 page letter. That fixed that problem. I haven’t had to resort to that again (yet) but I’m fairly certain when they see my number pop up alarms go off…..
And not to be the bearer of bad news….. I think your blog isn’t updating again – can it just be me that doesn’t see the updates?
Gigi´s last blog post ..Year of Wonders
Watch your bill! We had them come out to fix one of THEIR mistakes and they tried to bill us for the visit. I had it removed and then it showed up AGAIN the following month. Nice try AT&T…I’m watching you!
Wisconsin Mommy´s last blog post ..The perfect gift for your teenager
Thanks for the warning. We switched from Comcast to WOW a few years back. A big improvement but still so many problems with continuity of service. Every night around 9 p.m. our “high speed” Internet runs out of juice and becomes “slower than a snail on sleeping pills” service. I used to think it was our house/router/modem. But I’ve been taking my laptop along on night babysitting jobs and it’s the same in every WOW subscriber’s house in my area. I have to say I’m glad we held out for iPhone to come to Verizon. Verizon service is quite good. No complaints.
MomZombie´s last blog post ..The scarf
I feel your pain, babe. I too hate AT&T. But…as I’m addicted to my AT&T iPhone, the break up just ain’t happening. I also hate wasting days in wait for repairmen. If I had a nickel for every hour I’ve spent waiting for things in my house to be fixed while my husband got to go to work, I’d be a Chanel-clad lady.
I’ve already said this on facebook, but we got rid of AT&T after a year – the Uverse service was great, once they finally got it working properly. (And I’m not mentioning all the billing issues we had with them!) Then, after the promo period ended, it was HELLA EXPENSIVE!!! We’re back with DirecTV (btw – they made NO efforts to get us to stay as customers) and much happier. I can only record 2 channels at once (really only a problem on Thursdays) but I can watch whatever I might miss online. AT&T? PISS OFF!
Colleen – Mommy Always Wins´s last blog post ..30 days of truth- day 03 – Something you have to forgive yourself for
We don’t even have TV in OUR bedroom. One room only. I’m not sure how we are surviving. Thankfully though we do have wireless (with AT&T, but not the uverse, just regular DSL) and we haven’t had any problems with it (knock on wood).
Jennifer´s last blog post ..Bedtime Battles
In our house – we have TV’s EVERYWHERE. It’s like a sports bar. Except the bathroom. No TV in the bathroom. Yet.
We have cable – Comcast. And we have, like everybody, those times when Internet access does slow down. But I have a solution. 4G Internet access from Clear. When the cable gets slow, I just turn off the wireless in my laptop and plug in my 3G/4G USB device and away I go. I sit and listen as everybody else in the house bitches and moans about Internet speeds. But not me. Although I will chime in from time to time just so I don’t stand out or anything. Sneaky, I know.
lceel´s last blog post ..Tuesdays History lesson
Hi, just doing some research for my Wisconsin 4g website. Truly more information that you can imagine on the web. Wasn’t exactly what I was looking for, but cool site. Have a good day.